We are the HMRC Guidance Team!
Come along and experience our industry-leading internal guidance platform Ocelot and find out more about our Interactive Guidance and GOV.UK pages. Speak to the team behind the products and explore how our approach to guidance can help you and your organisation!
We develop, maintain, and improve internal HMRC guidance, GOV.UK, interactive guidance and HMRC Manuals. Our colleagues use our internal guidance over 3.8 million times a week, and customers visit our GOV.UK pages a billion times a year.
Internally our guidance uses an industry leading platform to deliver interactive guidance products to HMRC frontline colleagues, increasing quality and efficiency.
GOV.UK design, deliver and maintain specialist guidance on behalf of HMRC for the GOV.UK website.
Interactive Guidance work on wider user journeys to create transactional services. HMRC Manuals team work with the manuals community to set consistent standards and embed HMRC’s developing manuals strategy.