Cyflwynodd y Llywodraeth y Fforwm Cwynion Trawslywodraethol (CGCF) fel modd i adrannau ac asiantaethau ddod ag arfer gorau at ei gilydd a sefydlu safonau ymdrin \u00e2 chwynion.<\/p>\n\n
Mae CGCF yn cynghori pob sefydliad Llywodraeth ganolog i gyhoeddi gwybodaeth am gwynion yn ei adroddiad blynyddol, gan gynnwys y niferoedd a dderbyniwyd a’u datrys, a’r dysgu a gymerwyd o’r cwynion hynny, gyda’r nod o greu mwy o dryloywder.<\/p>\n\n
R\u00f4l Swyddfa’r Cabinet yw archwilio pwrpas, pwerau a strwythur y CGCF a rhoi mesurau ar waith i wella’r proffil a’r dylanwad sydd ganddo ar draws adrannau. R\u00f4l Noddwr CGCF yw sicrhau bod dylanwad CGCF yn cynyddu yn Whitehall a bod adrannau’r llywodraeth yn cymryd cwynion o ddifrif. <\/p>\n\n
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